In today’s fast-paced life, 10-minute grocery delivery services are nothing short of a boon. However, the functioning of delivery platforms like Blinkit, Swiggy Instamart, and Zepto has often ignited conversations about the safety of their workers, who face intense pressure to deliver each order as quickly as possible. A former Blinkit employee, who worked as a part-time picker and packer at the company’s dark stores, recently highlighted the harsh “reality” faced by delivery agents.
In a now-viral Reddit post, the user claimed that the delivery agents do not walk but run as fast as they can to pick up their orders, revealing that he even had a few accidents. “The warehouses (called dark stores) are super small, packed with racks and items, and we’re expected to run non-stop while picking orders. Like actually run, not walk fast,” the post read.
“You’re dodging other pickers, turning sharp corners, and racing against a timer. I’ve had a few accidents. Once I collided with another guy and broke my phone. These kinds of things happen almost daily because it’s all rush and no safety,” it added.
The user further explained that the workers follow a timer called PPI (per picking item). When they fail to find an ordered item, the managers ask them to log out and leave. “We had to follow a timer called PPI (Per Picking Item). If it takes even a few extra seconds to find an item (maybe it’s misplaced or out of stock), the manager tells you to log out and go home. The pressure from higher-ups is crazy, and managers just pass it on to the workers,” the post said.
Drawing attention to the hardships faced by full-time staff at Blinkit, the user claimed that workers are expected to manually unload two to three trucks each day. They also pointed out that full-time employees often work long hours and are responsible for tasks such as stocking the cold room.
“These guys are constantly on their feet and barely get proper breaks. And if anything goes wrong, they get blamed,” the post added.
See the post here:
Worked part-time at Blinkit — 10-minute delivery sounds cool, but the reality for workers is brutal
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The company has not yet responded to the allegations.
Last year, Aadit Palicha’s company Zepto came under scrutiny after an employee highlighted its toxic work culture.
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