A video from inside a Jaipur-Dubai Air India flight, showing passengers slamming the airline over air conditioning failure, has caught the Internet’s attention. Shared by Aarzoo Sethi, content creator, the video captures several passengers fanning themselves throughout the flight.
The video begins with Sethi slamming the crew for not responding to the passengers, and then goes on to show her son, along with several other passengers, drenched in sweat. As the video progresses, she captures her fellow passengers slamming the airline while fanning themselves with the safety instructions cards. Many turned on their call bells at the same time. “It’s 12.30 AM, and there is no accountability. Look at the situation here,” Sethi says in the video.
“We were stranded inside an @airindiax flight for 5+ hours, Flight number Ix196 with no AC, no communication, and zero assistance from the crew. All our co-passengers were distressed, sweating in the heat, with no clarity on what was happening. After the Ahmedabad flight incident, this felt even more terrifying. How can the same issues be repeated without accountability?” Sethi wrote in the caption.
Tagging Air India, Sethi said, “This is a serious safety lapse. Please take responsibility for your passengers’ well-being before it’s too late.”
Watch the video here:
The video quickly gained traction, with over 16 million views. Several social media users raised concerns over the passengers’ safety. “This is horrifying!!” a user wrote.
Vrinda, a flight attendant, responded to the video, highlighting the safety reasons behind the unresponsive crew even though passengers turned on the call bells. “When the seatbelt sign is on, we as crew aren’t allowed to get up due to safety reasons, especially if there’s turbulence. We do see the call bells, but we can only attend to them once it’s safe for us to move around. It’s not that we’re ignoring anyone, it’s just about keeping everyone, including us, safe. During this time, even though we notice the call bells, we are legally and safety wise not allowed to walk around the cabin unless there is a medical emergency,” she wrote.
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